Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • SC
    I am very happy with my choice of Cumberland Insurance Agency.

    “I just moved to the area recently from Florida and was in need of a new insurance agent. I was VERY fortunate to have contacted Cumberland Insurance. I have always been a believer in good insurance and more importantly a GOOD agent. Never buy insurance directly from the carrier, it cuts out the agent to save you a dime and you lose out BIG time on the service you should receive. When the time comes that you need to file a claim, you want your agent on your side fighting for you rather that no one in your corner. Cumberland Insurance has all the best insurance carriers that you would want. I was lucky enough to get in touch with Lynn who was very knowledgeable, friendly and well organized. I am very happy with my choice of Cumberland Insurance Agency.”

  • LB
    Great people who are very friendly and helpful.
  • SC
    Team Wilson Real Estate loves working with Cumberland. Highly suggest!
  • SA
  • BK
    ...knowledgeable with a focus on customer service...

    “The first thing I want to say is the review left by Will D. on 9/23/2016 should be taken very lightly. This person’s complaint is entirely on him. The information provided at the time of a quote clearly explains payment options. Anyone who didn’t understand the difference between a pay in full discount vs. a monthly payment plan simply didn’t pay attention from the onset. Now, for my experience … after doing business for 30 years with a large company that only sells its “brand,” I decided to shop with independent agents. After numerous attempts to get some local area agents to be responsive (return phone calls, emails, etc.), I ran across CIA in Mt. Juliet. That’s when I finally found someone knowledgeable with a focus on customer service. Kayla never once failed to respond to me whether by phone, email, or in person as I considered my options carefully. Leaving my trusted company wasn’t easy, but Kayla gave me the peace of mind to make the change. On top of that, she saved me over $1,000 a year in total premiums to insure a home and three vehicles. If you’re considering an independent agent, I encourage you to give Kayla at CIA Mt. Juliet a chance.”

  • Jennifer Jones Profile Image
    Kayla is so great to work with...

    “Kayla is so great to work with. She really went through and explained what every policy said and how they were different so that I could make an educated decision about a healthcare plan for my family.

  • Josh Hawks Profile Image
    CIA is a one stop shop for all your insurance needs

    “CIA is a one stop shop for all your insurance needs. (Health, Auto, Home, Life, Business…)”

  • Katie Herman Profile Image
    Kayla is a great agent!

    “Kayla is a great agent! I would recommend CIA to anyone.

  • CC
    ...Helped me get what I needed at an awesome cost!

    “Kayla got me a great insurance on BCBS last year. I got a letter from BCBS saying my premium was going up. I couldn’t afford the new cost. Kayla went back through all the plans and found a new one that had better coverage that all my physicians took and included dental! I even paid less than my last year premium with BCBS. She took the time to understand what I wanted and helped me get what I needed at an awesome cost!”